Cancellations andlate arrivals.
Your appointment is time a therapist has set aside for you. Please give us at least 24 hours’ notice if you need to cancel or move it.
Cancellation fees
24 hours’ notice or moreNo fee
Less than 24 hours’ notice£20
Less than 2 hours’ notice, or no-show100% of the treatment
If you arrive under the influence of drugs or alcohol, or do not call and do not attend, the full appointment fee is charged.
Arriving late
- If you arrive late, you receive the time that remains of your booking, and the full fee for the scheduled treatment applies.
- If you prefer to reschedule rather than take the shorter session, 50% of the scheduled fee is charged.
Emergencies
Genuine emergencies may be an exception. Please still cancel by phone or text as soon as you can, then email info@relaxglasgow.co.uk to discuss it. Work commitments are not treated as emergencies.